Amazon Connect now provides contact records and events for external third-party calls

Amazon Connect now provides contact records and real-time contact events for calls and transfers made to external third-party phone numbers. These new contact records can be used for reporting, billing reconciliation, and analytics. Contact events for third-party calls can be used to create analytics dashboards to monitor and track real-time contact lifecycle activity (e.g., calls connected to third-party). To learn more about these new contact records and events, and how you can stream them to your analytics applications, see our documentation for contact records and contact events.

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