Amazon Web Services Posted March 25 Share Posted March 25 Amazon Connect Contact Lens now provides businesses with the ability to automatically submit agent performance evaluations. Managers can now evaluate up to 100% of customer interactions, using insights from conversational analytics to automatically fill and submit evaluations, and get aggregations on agent performance across cohorts of agents over time. With this launch, managers can comprehensively monitor and improve regulatory compliance, script adherence (e.g. customer greetings), sensitive data collection, while reducing the time spent on evaluating agent performance.View the full article Quote Link to comment Share on other sites More sharing options...
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