Amazon Web Services Posted March 25 Share Posted March 25 Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries, which summarize long customer conversations into succinct, coherent, and context rich contact summaries (e.g., “The customer didn’t receive a reimbursement for a last minute flight cancellation and the agent didn’t offer a partial reimbursement as per the SOP”). This helps supervisors improve the customer experience by getting faster insights when reviewing contacts, saving time on quality and compliance reviews, and more quickly identifying opportunities to improve agent performance.View the full article Quote Link to comment Share on other sites More sharing options...
.png.6dd3056f38e93712a18d153891e8e0fc.png.1dbd1e5f05de09e66333e631e3342b83.png.933f4dc78ef5a5d2971934bd41ead8a1.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.