Amazon Web Services Posted November 1, 2023 Share Posted November 1, 2023 Amazon Connect now provides contact records and real-time contact events for calls and transfers made to external third-party phone numbers. These new contact records can be used for reporting, billing reconciliation, and analytics. Contact events for third-party calls can be used to create analytics dashboards to monitor and track real-time contact lifecycle activity (e.g., calls connected to third-party). To learn more about these new contact records and events, and how you can stream them to your analytics applications, see our documentation for contact records and contact events.View the full article Quote Link to comment Share on other sites More sharing options...
.png.6dd3056f38e93712a18d153891e8e0fc.png.1dbd1e5f05de09e66333e631e3342b83.png.933f4dc78ef5a5d2971934bd41ead8a1.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.