DevOpsSchool Posted October 14, 2023 Share Posted October 14, 2023 IT service management (ITSM) is a framework for managing and delivering IT services. It is a set of processes and best practices that help organizations to improve the efficiency and effectiveness of their IT operations. ITSM is based on the idea that IT should be delivered as a service, just like any other business service. This means that IT services should be designed, implemented, and supported in a way that meets the needs of the business and its customers. ITSM is a holistic approach to IT management. It covers all aspects of the IT lifecycle, from planning and design to delivery and support. ITSM also includes processes for managing risk, incident response, and continuous improvement... View the full article Quote Link to comment Share on other sites More sharing options...
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