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Showing results for tags 'itsm'.
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Atlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira. View the full article
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Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is becoming more than a trend and has emerged as a powerful collaborative approach to meet these challenges. By combining the strengths of DevOps’ […] View the full article -
IT service management (ITSM) is a framework for managing and delivering IT services. It is a set of processes and best practices that help organizations to improve the efficiency and effectiveness of their IT operations. ITSM is based on the idea that IT should be delivered as a service, just like any other business service. This means that IT services should be designed, implemented, and supported in a way that meets the needs of the business and its customers. ITSM is a holistic approach to IT management. It covers all aspects of the IT lifecycle, from planning and design to delivery and support. ITSM also includes processes for managing risk, incident response, and continuous improvement... View the full article
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AWS Security Hub now supports a bidirectional integration with ServiceNow ITSM, making it easier for Security Hub users to automatically create and update tickets in ServiceNow ITSM from Security Hub findings and ensure that updates to those tickets are synced with the findings. This integration is available via the AWS Service Management Connector for ServiceNow app. After downloading the app, you can decide if you want to send all or only certain findings with specific severity levels to ServiceNow and you can decide if you want to automatically create incident or problem tickets. Then, when you make an update to various fields in the ticket, such as state or priority, those changes are automatically sent to Security Hub, so that Security Hub always has the latest and correct information about that issue. View the full article -
Atlassian today extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based platform designed to bridge the divide between DevOps and ticket-based approaches to managing IT. Edwin Wong, head of product for IT at Atlassian, said Jira Service Desk builds on Opsgenie, an IT incident management platform. The […] The post Atlassian Launches ITSM Platform appeared first on DevOps.com. View the full article
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ServiceNow today announced it has added four new integrations with DevOps platforms to its IT service management (ITSM) platform delivered via the cloud. The four integrations add native support for Microsoft Azure Pipelines, a Jenkins Plugin, GitHub Actions and GitLab pipelines. A continuous integration/continuous delivery (CI/CD) Spoke capability on the ServiceNow platform makes it possible […] The post ServiceNow Extends DevOps Integration Reach appeared first on DevOps.com. View the full article
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