Amazon Web Services Posted June 23, 2022 Share Posted June 23, 2022 Amazon Connect Wisdom now provides a JavaScript library (WisdomJS) to integrate agent assistance capabilities into your homegrown or third-party agent application, enabling you to increase agent productivity and improve customer satisfaction without having to migrate your agents to another application. Amazon Connect Wisdom reduces the time agents spend searching for answers and enables quick resolution of customer issues by providing knowledge search and real-time recommendations while agents talk with customers. View the full article Quote Link to comment Share on other sites More sharing options...
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