Posted June 22, 20213 yr Amazon Connect now allows you to enable Amazon Connect Customer Profiles in Canada (Central) region, equipping contact center agents with the most up to date information about the incoming contact to provide faster and more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications such as Salesforce, Amazon S3 and ServiceNow into a unified customer profile, delivered to agents at the beginning of the customer interaction. View the full article
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