AWS Posted October 8, 2020 Share Posted October 8, 2020 Whisper flows, which allow information to be passed to an agent or customer while being connected on a call, are now available in Amazon Connect chat. For example, you can display text showing the customer’s name and membership status to an agent, inform a customer that the chat is being recorded for quality assurance purposes, or provision access to a customer relationship management system for the agent accepting the contact. Whisper flows allow you to create personalized, one-sided interactions, which only an agent or end-customer will see, by adding the ‘set whisper flow’ block to your Amazon Connect contact flow. View the full article Quote Link to comment Share on other sites More sharing options...
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