Amazon Web Services Posted March 26 Share Posted March 26 Amazon Connect now makes it easier for you to create interactive chat experiences using step-by-step guides to help resolve issues faster and improve the customer experience. You can now configure step-by-step guides in the communications widget to quickly create self-service chat and post-chat experiences using dynamic components including carousels, drop down lists, date time pickers, and forms. If chats are escalated to an agent, agents can see context from the self-service interaction, enabling them to provide personalized and efficient service. View the full article Quote Link to comment Share on other sites More sharing options...
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