Jump to content

Amazon Connect now provides case management metrics

Recommended Posts

Amazon Connect now provides metrics for case management which give customers insights into case volumes and performance. With this launch, contact center managers can view new reports using the historical metrics dashboard in the Amazon Connect admin website to analyze case resolution performance based on point in time snapshots or specific time intervals.

View the full article

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...