Amazon Web Services Posted February 2 Share Posted February 2 Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures.View the full article Quote Link to comment Share on other sites More sharing options...
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