Amazon Web Services Posted January 10 Share Posted January 10 Amazon Connect now makes it easier to deliver high-quality voice experiences in Citrix Virtual Desktop Infrastructure (VDI) environments. Amazon Connect automatically optimizes audio by redirecting media from your agent’s local desktop to Connect, simplifying the agent experience and improving audio quality by reducing network hops. Agents can simply log into their Citrix remote desktop application (e.g., Citrix Workspaces) and start accepting calls using your custom agent user interface (i.e., custom Contact Control Panel) using APIs in the Amazon Connect open source JavaScript libraries.View the full article Quote Link to comment Share on other sites More sharing options...
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