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Announcing the global expansion of AWS Contact Center Intelligence solutions


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Today we are delighted to announce the global expansion of AWS Contact Center Intelligence (CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. With our partners, you can quickly implement AWS CCI solutions to add AWS machine learning (ML) capabilities into your current contact center infrastructure to increase operational efficiencies and deliver a better customer experience with no machine learning expertise required. AWS CCI provides solutions comprised of AWS AI-powered services such as Amazon Transcribe for call transcriptions, Amazon Translate for translation, Amazon Kendra for intelligent search, Amazon Lex for conversational AI, and Amazon Comprehend for language comprehension functionalities.

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