Amazon Web Services Posted July 20, 2023 Share Posted July 20, 2023 Amazon Connect Cases now enables agents to easily associate a case with a queue or an individual agent for resolution. Agents can view and filter cases assigned to their queue and managers can directly assign cases to individual agents. Case assignment helps companies’ service and support teams work more efficiently and reduce time to resolve customer questions and issues by clearly tracking case activities and resolution ownership. View the full article Quote Link to comment Share on other sites More sharing options...
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