Amazon Web Services Posted February 17, 2023 Share Posted February 17, 2023 Amazon Connect now provides the ability for contact center administrators to apply granular access permissions to real-time metrics available in the Amazon Connect UI using resource tagging and tag-based access controls. This new capability enables customers to define who is able to see real-time metrics for specific users, queues, and routing profiles. For example, you can tag users with Team:Compliance and then only enable the Compliance team manager to see real-time metrics for these users. View the full article Quote Link to comment Share on other sites More sharing options...
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