Amazon Web Services Posted December 29, 2022 Share Posted December 29, 2022 Amazon Connect Wisdom now enables agents to receive knowledge recommendations from PDF & Word documents. Companies that store knowledge articles in PDF and Word formats no longer need to convert them to HTML or text formats to use them with Wisdom. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they need to solve customer issues, improving agent productivity, and caller satisfaction. View the full article Quote Link to comment Share on other sites More sharing options...
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