Amazon Web Services Posted December 22, 2022 Share Posted December 22, 2022 Contact Lens for Amazon Connect now provides enhanced controls that enable businesses to select specific personal identifiable information (PII) types that they want to redact from call and chat transcripts. Today, Contact Lens redacts PII types such as name, email, SSN, and others from the transcripts. With enhanced PII redaction, businesses now have the flexibility to choose specific PII types to redact (e.g. SSN) while not redacting other data that they want to see. Following are some of the common PII types supported by Contact Lens: name, email, account number, routing number, credit card details, SSN, PIN, phone, and more. View the full article Quote Link to comment Share on other sites More sharing options...
.png.6dd3056f38e93712a18d153891e8e0fc.png.1dbd1e5f05de09e66333e631e3342b83.png.933f4dc78ef5a5d2971934bd41ead8a1.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.