Amazon Web Services Posted December 22, 2022 Share Posted December 22, 2022 Amazon Connect Chat now supports JSON content-type messages. Using JSON you can enable rich personalized experiences by allowing customers and agents to send/receive structured chat messages using the JSON format. For example, messages can be supplemented with additional data (metadata) to pass relevant information (e.g. recent purchases, order status), send custom interactive messages (e.g. buttons, carousels, cards), display language translations and more. View the full article Quote Link to comment Share on other sites More sharing options...
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