Amazon Web Services Posted December 1, 2020 Share Posted December 1, 2020 Contact Lens for Amazon Connect, launched at re:Invent 2019, provides a set of machine learning (ML) capabilities integrated into Amazon Connect that analyze call recordings or customer sentiment, trends, and compliance of conversations. Now, Contact Lens supports real-time call analytics capabilities, enabling you to detect customer issues during live calls and resolve them faster. View the full article Quote Link to comment Share on other sites More sharing options...
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