Amazon Web Services Posted November 29, 2022 Share Posted November 29, 2022 Amazon Connect agent workspace now provides a step-by-step experience (preview) that guides agents by identifying customer issues and recommending subsequent actions. With Amazon Connect, you can create workflows that walk agents through custom UI pages that suggest what to do at a given moment during a customer interaction. Detailed step-by-step guides increase agent productivity and decrease training time. View the full article Quote Link to comment Share on other sites More sharing options...
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