Amazon Web Services Posted November 19, 2022 Share Posted November 19, 2022 Contact Lens for Amazon Connect now supports email notifications that enable supervisors to receive email alerts when predefined rule conditions (e.g. customer sentiment is negative) get triggered. This enables supervisors to identify, help, and intervene on contacts where agents may need additional support and provide guidance to deliver better end customer experience. View the full article Quote Link to comment Share on other sites More sharing options...
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