Jump to content

Amazon Connect CTI Adapter for Salesforce now supports nine new languages


AWS
 Share

Recommended Posts

The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce v5.7 that enables you to easily integrate Amazon Connect with Salesforce Service Cloud to build innovative customer experiences is now localized in nine new languages: Spanish, French, Brazilian Portuguese, Korean, Italian, German, (Simplified/Traditional) Chinese, and Japanese. This means contact center agents and supervisors can now use the Amazon Connect Contact Control Panel (CCP) within Salesforce Service Cloud to receive calls, chat with contacts, transfer them to other agents, and perform other key tasks using their native language.

View the full article

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...