Amazon Web Services Posted June 8, 2022 Share Posted June 8, 2022 Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Europe (London) AWS Region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time. This helps businesses optimize their operations, meet service level goals, and improve agent and customer satisfaction. Getting started takes just a click, eliminating the need to build custom applications or integrate with third-party products. View the full article Quote Link to comment Share on other sites More sharing options...
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