AWS Posted October 15, 2020 Share Posted October 15, 2020 Amazon Connect real-time metric dashboards now allow you to drill down into queue and routing profile data in one click. For example, if a queue has a long wait time, call center managers can create a table in one click to view agents in that queue. With this table, they can quickly identify agents in an error status and work with them to resolve the issue. View the full article Quote Link to comment Share on other sites More sharing options...
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