Amazon Web Services Posted March 1, 2021 Share Posted March 1, 2021 Amazon Connect Customer Profiles is a feature of Amazon Connect and automatically brings together customer information from multiple applications into a unified customer profile, delivered to agents at the beginning of the customer interaction. It now supports ingestion of customer data from homegrown and third- party applications with Amazon Simple Storage Service (Amazon S3), in addition to existing pre-built connectors for third-party applications like Salesforce, ServiceNow, Zendesk, and Marketo. View the full article Quote Link to comment Share on other sites More sharing options...
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