Amazon Web Services Posted February 22, 2021 Share Posted February 22, 2021 Amazon Connect CTR (contact trace records) stream now includes disconnect reason for Voice calls & Tasks. This will indicate whether an agent or customer disconnected the call, or whether a telecom or network issue caused a call to disconnect, or if a task was completed by an agent or flow. View the full article Quote Link to comment Share on other sites More sharing options...
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