Posted December 17, 20204 yr You can now configure your Amazon Lex chatbot to improve engagement with customers who speak Latin American Spanish or German. Amazon Lex allows you to create intelligent conversational chatbots that can be used with Amazon Connect to automate high volume interactions without compromising customer experience. Customers can perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language. Customers can say things like “I need help with my device” instead of having to listen through and remember a list of options like press 1 for sales, or press 2 for appointments. View the full article
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