AWS Posted December 1, 2020 Share Posted December 1, 2020 Amazon Connect Customer Profiles equips contact center agents with a more unified view of a customer’s current situation to provide more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications into a unified customer profile, delivered to agents at the beginning of the customer interaction. View the full article Quote Link to comment Share on other sites More sharing options...
.png.6dd3056f38e93712a18d153891e8e0fc.png.1dbd1e5f05de09e66333e631e3342b83.png.933f4dc78ef5a5d2971934bd41ead8a1.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.