AWS Posted December 1, 2020 Share Posted December 1, 2020 Amazon Connect Voice ID (available in preview) provides real-time caller authentication that makes voice interactions in contact centers more secure and efficient. Voice ID provides an additional security layer that doesn’t rely on the caller answering multiple questions (such as birthdate and mother’s maiden name) and makes it easy to enroll and verify customers without changing the natural flow of the conversation. View the full article Quote Link to comment Share on other sites More sharing options...
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