Amazon Web Services Posted October 18, 2022 Share Posted October 18, 2022 Amazon Connect Wisdom now delivers improved machine learning capabilities to continuously understand issues throughout a call and to deliver the right knowledge article to contact center agents. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they need to solve customer issues, improving agent productivity and caller satisfaction. View the full article Quote Link to comment Share on other sites More sharing options...
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