Amazon Web Services Posted October 3, 2022 Share Posted October 3, 2022 Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks, all without having to build custom applications or integrate with third-party products. Cases provides your agents with a unified timeline view of all activities and customer information associated with a case, including individual tasks that can be assigned and tracked across multiple agents. Additionally, case information can be used to answer customer questions in self-service IVR and chatbot interactions. View the full article Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.