Amazon Web Services Posted September 30, 2022 Share Posted September 30, 2022 Amazon Connect now publishes metrics for third-party integrations for Wisdom, Tasks, and Customer profiles to Amazon CloudWatch, making it easier to help monitor operational metrics. These integrations enable Amazon Connect customers to ingest data (e.g., purchase history, knowledge content) and/or automate task creation from third-party SaaS applications such as Zendesk, Salesforce, or ServiceNow. You can now collect, view, and analyze operational and utilization metrics, such as number and size of documents ingested by Wisdom from a third-party application like Zendesk. This feature is available out-of-the box and no coding is required to access data through CloudWatch. View the full article Quote Link to comment Share on other sites More sharing options...
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