AWS Posted September 6, 2022 Share Posted September 6, 2022 Amazon Connect Voice ID now detects fraud risk from voice-based deception techniques such as voice manipulation during customer calls, helping you make your voice interactions more secure. For example, Voice ID can detect, in real-time, if an imposter is using a speech synthesizer to spoof a caller’s voice and bluff the agent or Interactive Voice Response (IVR) system. When such fraud is detected, Voice ID flags these calls as high risk in the Amazon Connect agent application, enabling you to take additional security measures or precautions. This feature works out-of-the-box once Voice ID fraud detection is enabled for a contact, and no additional configuration is required. View the full article Quote Link to comment Share on other sites More sharing options...
.png.6dd3056f38e93712a18d153891e8e0fc.png.1dbd1e5f05de09e66333e631e3342b83.png.933f4dc78ef5a5d2971934bd41ead8a1.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.