Jump to content

Amazon Connect Voice ID now detects fraud risk from voice spoofing during customer calls


Recommended Posts

Amazon Connect Voice ID now detects fraud risk from voice-based deception techniques such as voice manipulation during customer calls, helping you make your voice interactions more secure. For example, Voice ID can detect, in real-time, if an imposter is using a speech synthesizer to spoof a caller’s voice and bluff the agent or Interactive Voice Response (IVR) system. When such fraud is detected, Voice ID flags these calls as high risk in the Amazon Connect agent application, enabling you to take additional security measures or precautions. This feature works out-of-the-box once Voice ID fraud detection is enabled for a contact, and no additional configuration is required.

View the full article

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...