AWS Posted August 25, 2022 Share Posted August 25, 2022 Amazon Connect now enables you to select and manage which days the contact center is open for the purpose of capacity planning. This new feature is part of Amazon Connect forecasting, capacity planning, and scheduling (preview) that helps you predict contact volumes and average handling time, determine optimal staffing levels, and plan agent schedules to ensure you have the right agents working at the right time. View the full article Quote Link to comment Share on other sites More sharing options...
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