AWS Posted June 20, 2022 Share Posted June 20, 2022 Amazon Connect outbound campaigns now offers organizations an embedded, cost-effective way to contact up to millions of customers daily for communications such as delivery notifications, marketing promotions, appointment reminders, or debt collection, without having to integrate with third-party tools. With outbound campaigns, formerly known as high-volume outbound communications, you can proactively communicate across voice, SMS, and email to quickly serve your customers and improve agent productivity. The new communication capabilities also include features to support compliance of local regulations such as TCPA through point-of-dial checks and calling controls for time of day, time zone, number of attempts per contact, and time required to connect to an available agent. View the full article Quote Link to comment Share on other sites More sharing options...
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