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Amazon Connect offers general availability of outbound campaigns for calls, texts, and emails


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Amazon Connect outbound campaigns now offers organizations an embedded, cost-effective way to contact up to millions of customers daily for communications such as delivery notifications, marketing promotions, appointment reminders, or debt collection, without having to integrate with third-party tools. With outbound campaigns, formerly known as high-volume outbound communications, you can proactively communicate across voice, SMS, and email to quickly serve your customers and improve agent productivity. The new communication capabilities also include features to support compliance of local regulations such as TCPA through point-of-dial checks and calling controls for time of day, time zone, number of attempts per contact, and time required to connect to an available agent.

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