The Chief I/O Posted July 15, 2020 Share Posted July 15, 2020 2. Set metrics to classify incidents into categoriesOnce you have a matrix of categories of impact and tiers of severities, it’s important to have clearly defined metrics for reliably classifying new incidents. These should be objective so any team member will classify the incident in the same way. ..View the full article Quote Link to comment Share on other sites More sharing options...
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