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Customers can now use Jira Service Desk to track operational items related to AWS resources


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Starting today, customers can use Jira Service Desk as a single place to track operational items from AWS Systems Manager OpsCenter. Jira Service Desk users can now view, investigate, and resolve operational items related to their AWS resources, while using their existing workflows in Jira. Additionally, they can use AWS Systems Manager Automation runbooks from Jira Service Desk to remediate known issues. AWS Systems Manager OpsCenter enables operators to track and resolve operational items related to AWS resources in a central place, helping reduce time to issue resolution. 

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