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Showing results for tags 'templates'.
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Jenkins is a popular open-source CI/CD that helps automate various aspects of software development, including building, testing, and deploying applications. Jenkins is highly extensible, with over 1,000 available plugins, which help to integrate with various third-party tools and technologies. Consider a scenario where you're working on a large software project with multiple developers. Testing each and every change manually can be time-consuming and prone to human error. This is where Jenkins test cases can come in handy. View the full article-
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Amazon Connect now allows you to create custom task templates, making it easy for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. You can easily compose templates for a variety of scenarios such as such as investigating billing issues or new insurance claims, allowing agents to choose the template that best suits the situation. For example, when handling a billing inquiry, a task template can pre-populate data and guide agents to gather additional information needed to quickly resolve the issue. Task templates are supported out-of-the box without the need for manual configuration for the Amazon Connect agent application. To learn more, see the API reference guide, help documentation, or visit our webpage. View the full article
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