Jump to content

Search the Community

Showing results for tags 'sentiment analysis'.

  • Search By Tags

    Type tags separated by commas.

  • Search By Author

Content Type


Forums

There are no results to display.

There are no results to display.

Find results in...

Find results that contain...


Date Created

  • Start

    End

Last Updated

  • Start

    End

Filter by number of...

Joined

  • Start

    End

Group

Website URL

LinkedIn Profile URL

About Me

Cloud Platforms

Cloud Experience

Development Experience

Current Role

Skills

Certifications

Favourite Tools

Interests

Found 1 result

  1. Amazon Web Services
    Amazon Connect now allows you to further personalize the automated, self-service customer experience by leveraging Amazon Lex customer sentiment analysis as a branch within your flows. Amazon Lex allows customers to create intelligent chatbots that turn their Amazon Connect flows into natural conversations. With this launch, you can now build flows based on whether the customer expresses positive or negative utterances to your Lex bot. For example, you may want customers who express positive sentiment to be presented with additional upsell opportunities or you may want customers who express negative sentiment to be put directly in queue to speak with an agent. The new functionality can be setup using the “Get Customer Input” or the “Check contact attributes” flow blocks. In addition, all Lex related attributes (e.g., Intent, Slots, Sentiment) within flow blocks are now consolidated under one “type” within attribute selection to help simplify building your Lex experience within flows. View the full article

  • Forum Statistics

    63.6k
    Total Topics
    61.7k
    Total Posts
×
×
  • Create New...