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Showing results for tags 'incident management'.
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Incident management is the process of identifying, resolving, and recovering from IT incidents. It is a critical part of IT service management (ITSM) and helps organizations to minimize the impact of incidents on their business operations. Incident management tools help organizations manage and resolve incidents effectively and efficiently. These tools are crucial for ensuring minimal service disruptions and meeting SLAs (Service Level Agreements). Here are some common features of incident management tools... View the full article -
Ask most SREs how many incidents they’d have to respond to in a perfect world, and their answer would probably be ‘zero.’ After all, making software and infrastructure so reliable that incidents never occur is the dream that SREs are theoretically chasing. Reducing the number of actual incidents as much as possible is a noble […] The post Why More Incidents Are Better appeared first on DevOps.com. View the full article
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The recent Flexera 2022 State of the Cloud Report found that organizations waste 32% of their cloud spend, up from 3o% last year. This can be due to cloud cost incidents triggered by unused resources, malicious activity or overambitious projects and which have a massive financial impact if not found and corrected promptly. As an […] View the full article -
Starting today, customers who use ServiceNow can respond, investigate and resolve incidents affecting their AWS-hosted applications using AWS Systems Manager Incident Manager and the AWS Service Management Connector. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with ServiceNow, customers can now automate their incident response plans in AWS Systems Manager and automatically synchronize their incidents into ServiceNow. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in ServiceNow. The AWS Service Management Connector also integrates with AWS Systems Manager OpsCenter to view, investigate, and resolve operational issues related to your AWS resources. View the full article -
Incident Manager, a capability of AWS Systems Manager, announces expanded support for runbook automation to speed up incident diagnosis and resolution. AWS Systems Manager is the operations hub for your AWS applications and resources, helping you automate reactive processes to quickly diagnose and remediate operational issues. Customers can now build incident runbooks that automatically run remediation actions on the involved resources, such as turning on auto-scaling on a DynamoDB table that is approaching capacity before engaging the on-call engineer. Customers can also invoke additional runbooks directly from the Incident Manager console to help resolve the incident faster. View the full article
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This may not be accurate for your team or service, but it’s important to determine this so your team members can make the right call during an incident. Key information like this should also be baked into a comprehensive runbook.Runbooks -- which are predefined procedures meant to be performed by op.. View the full article -
Visuals embedded within in the postmortem benefit readers in two major ways. First, this allows new hires to visualize problem and feel like they’re working through the incident with the engineers who mitigated it. Second, it allows engineers who may deal with a similar issue to quickly find the inf.. View the full article
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