Jump to content

Search the Community

Showing results for tags 'hierarchy'.

  • Search By Tags

    Type tags separated by commas.

  • Search By Author

Content Type


Forums

There are no results to display.

There are no results to display.

Find results in...

Find results that contain...


Date Created

  • Start

    End

Last Updated

  • Start

    End

Filter by number of...

Joined

  • Start

    End

Group

Website URL

LinkedIn Profile URL

About Me

Cloud Platforms

Cloud Experience

Development Experience

Current Role

Skills

Certifications

Favourite Tools

Interests

Found 1 result

  1. Amazon Web Services
    You can now manage access to Contact Trace Records (CTRs), Call Recordings, and Chat Transcripts in the Contact Search page of your Amazon Connect instance using agent hierarchies. Agent hierarchy is an Amazon Connect feature that allows administrators to group users together. Now they can use these groups to control access to results in the contact search experience. For example, administrators can grant supervisors the permission to view the contacts handled by only the agents in their hierarchy, and no others. This feature provides you with the flexibility to help meet your enterprise security and compliance standards. View the full article

  • Forum Statistics

    63.6k
    Total Topics
    61.7k
    Total Posts
×
×
  • Create New...