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Found 3 results

  1. Amazon Web Services
    Amazon Connect now enables contact center managers to view historical contact volumes and average handling time (AHT) in the forecasting UI. This new feature is part of Amazon Connect forecasting, capacity planning, and scheduling (preview) that helps contact center managers predict contact volumes and AHT, determine optimal staffing levels, and plan agent schedules to ensure they have the right agents at the right time. The ability to view historical contact volumes in the forecasting UI provides a quick way for contact center managers to identify any abnormality within forecasts and actuals. View the full article
  2. Amazon Web Services
    Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Asia Pacific (Sydney) AWS region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time. This helps businesses optimize their operations, meet service level goals, and improve agent and customer satisfaction. Getting started takes just a click, eliminating the need to build custom applications or integrate with third-party products. View the full article
  3. Amazon Web Services
    Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Europe (London) AWS Region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time. This helps businesses optimize their operations, meet service level goals, and improve agent and customer satisfaction. Getting started takes just a click, eliminating the need to build custom applications or integrate with third-party products. View the full article

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