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Found 2 results

  1. DZone
    Communication is key in today's business world. The digital evolution and use of APIs (or tools that help different software talk to each other) have reshaped the way businesses connect with customers. With features like voice calls, video chats, text messages, and more, APIs are making business communication easier and more interactive. Let's explore the details of how these handy tools, called Communication APIs, are changing the way we talk to customers. Communication APIs (Applications Programming Interfaces) are essentially tools that allow businesses to upgrade their communication channels by integrating voice calls, text messages, and other communication mediums into their applications or websites. In simpler terms, APIs are pieces of code that act as a bridge between two applications, enabling them to share data and access each other's functionalities. This enables your application to access pre-built communication functions like email, in-app chat, voice-based and video-based chat, SMS, and other modes of communication. View the full article
  2. Amazon Web Services
    Amazon Connect now lets you get started with high-volume outbound communications with just a few clicks, enabling you to begin testing this feature. On the Amazon Connect navigation panel, choose the Telephony page, check the box to Enable high-volume outbound communication, and then choose Save. In a few minutes you will be ready to use this feature. Use high-volume outbound communications for calls, texts, and emails to contact from hundreds to millions of customers daily for communications like upcoming delivery notifications, marketing promotions, appointment reminders, and debt collection without having to integrate third-party tools. An optional integrated list management capability provided by Amazon Pinpoint can also be used to build customer journeys and multi-channel user experiences. This feature is available out-of-the box and can be enabled within the AWS Connect Console. View the full article

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