Search the Community
Showing results for tags 'capacity planning'.
-
Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Asia Pacific (Sydney) AWS region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time. This helps businesses optimize their operations, meet service level goals, and improve agent and customer satisfaction. Getting started takes just a click, eliminating the need to build custom applications or integrate with third-party products. View the full article
-
- amazon connect
- forecasting
-
(and 2 more)
Tagged with:
-
Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Europe (London) AWS Region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time. This helps businesses optimize their operations, meet service level goals, and improve agent and customer satisfaction. Getting started takes just a click, eliminating the need to build custom applications or integrate with third-party products. View the full article
-
- connect
- forecasting
-
(and 2 more)
Tagged with:
-
Forum Statistics
67.4k
Total Topics65.3k
Total Posts