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#amazon connect

  1. Amazon Connect forecasting, capacity planning, and scheduling are now generally available in four additional AWS regions

    Amazon Web Services ·
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    • 51 views
    Amazon Web Services
    Amazon Web Services

  2. Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries (generally available)

    Amazon Web Services ·
    • 1 comment
    • 56 views
    Amazon Web Services
    Amazon Web Services

  3. Amazon Connect Contact Lens now automates agent performance evaluations

    Amazon Web Services ·
    • 1 comment
    • 55 views
    Amazon Web Services
    Amazon Web Services

  4. Amazon Connect agent workspace supports third-party applications in general availability

    Amazon Web Services ·
    • 1 comment
    • 55 views
    Amazon Web Services
    Amazon Web Services

  5. New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service

    Amazon Web Services ·
    • 1 comment
    • 58 views
    Amazon Web Services
    Amazon Web Services

  6. Amazon Connect now provides contact records and events for external third-party calls

    Amazon Web Services ·
    • 1 comment
    • 97 views
    Amazon Web Services
    Amazon Web Services

  7. Amazon Connect now supports multiple out-of-the-box chat widgets per instance

    Amazon Web Services ·
    • 1 comment
    • 103 views
    Amazon Web Services
    Amazon Web Services

  8. Amazon Connect enhances API for accessing historical agent and contact metrics

    Amazon Web Services ·
    • 1 comment
    • 108 views
    Amazon Web Services
    Amazon Web Services

  9. Amazon Connect Contact Lens now provides manager alerts on real-time metrics

    Amazon Web Services ·
    • 1 comment
    • 106 views
    Amazon Web Services
    Amazon Web Services

  10. AWS Weekly Roundup: R7iz Instances, Amazon Connect, CloudWatch Logs, and Lots More (Sept. 11, 2023)

    Amazon Web Services ·
    • 1 comment
    • 127 views
    Amazon Web Services
    Amazon Web Services

  11. Amazon Connect launches historical actuals in the forecasting UI

    Amazon Web Services ·
    • 1 comment
    • 154 views
    Amazon Web Services
    Amazon Web Services

  12. Amazon Connect Customer Profiles now enables you to integrate unified customer information into your custom agent applications

    Amazon Web Services ·
    • 1 comment
    • 166 views
    Amazon Web Services
    Amazon Web Services

  13. Amazon Connect now supports branching of flows based on Lex confidence scores

    Amazon Web Services ·
    • 1 comment
    • 178 views
    Amazon Web Services
    Amazon Web Services

  14. Amazon Connect now supports personalization of the customer experience using Lex sentiment analysis in flows

    Amazon Web Services ·
    • 1 comment
    • 170 views
    Amazon Web Services
    Amazon Web Services

  15. Amazon Connect Customer Profiles now provides confidence scores to help companies merge duplicate customer records

    Amazon Web Services ·
    • 1 comment
    • 164 views
    Amazon Web Services
    Amazon Web Services

  16. Amazon Connect Wisdom now enables you to integrate agent assistance capabilities into custom agent applications

    Amazon Web Services ·
    • 1 comment
    • 154 views
    Amazon Web Services
    Amazon Web Services

  17. Amazon Connect Cases, now available in preview

    Amazon Web Services ·
    • 1 comment
    • 227 views
    Amazon Web Services
    Amazon Web Services

  18. Amazon Connect offers general availability of outbound campaigns for calls, texts, and emails

    Amazon Web Services ·
    • 1 comment
    • 181 views
    Amazon Web Services
    Amazon Web Services

  19. Amazon Connect launches 15 minute scheduled reports

    Amazon Web Services ·
    • 1 comment
    • 209 views
    Amazon Web Services
    Amazon Web Services

  20. Amazon Connect launches API to retrieve agents’ current activity

    Amazon Web Services ·
    • 1 comment
    • 190 views
    Amazon Web Services
    Amazon Web Services