Amazon Transcribe announces general availability of generative AI-powered call summarization

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Posted April 30, 2024Apr 30

Today, Amazon Transcribe announces the general availability of generative AI-powered call summarization available through the Amazon Transcribe Call Analytics API. Generative call summarization delivers a concise summary of contact center interactions, capturing key components such as why the customer called, how the issue was addressed, and what follow-up actions were identified.

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